One of our mandates is to provide you with the most up-to-date and accurate legal advice and representation. However, you may be still concerned about how we deliver our services to you, especially for those who have never worked with lawyers or paralegals before.
At LegalRoots, we promote transparency. This means you will be informed of every development of your case. Therefore, efficient communication between you and us plays a significant role.
Why our communication is important
Our communication is going to be a big part of our client-paralegal relationship. It is the tunnel for you to receive our legal advice and updates. Similarly, it allows us to learn your expectations and instructions. Efficient communication can also reduce possible delays.
How you may communicate with us
You may choose one of the followings to communicate with us:
- Telephone calls including voice messages,
- Lettermail/courier, and
- In-person meetings.
Turnaround time for our response
When you communicate with us, we will first respond to you by acknowledging receipt of your correspondence.
If your communication requires time to process, we will then do our best to respond to you within 24 hours on business days. Exceptions may apply when there are situations beyond our control, such as an illness or accident.
If your communication is urgent and requires our immediate attention, either within or out of our business hours, we may expedite your request. However, an additional fee may apply.
How we may communicate with you
Mostly, we will first communicate with you by email if you have provided us one. Email is the most secure, efficient, and environmental-friendly way for communication.
We may also communicate with you by phone calls when one of the following circumstances occurs:
- You prefer phone calls over email,
- You do not respond to our emails, or
- We need immediate instructions from you.
You may receive letters from us, usually, when we need to send physical documents to you.
After you have retained us, you MAY NOT be required to visit our office for meetings. However, there are exceptions. In-person meetings are necessary when:
- You require to meet us, or
- You need to swear affidavits/oaths/declaration before us.
What correspondence you may receive from us
Most clients wish to know how their matters proceed. While working with us, you will receive our correspondence for:
- Requests for information and evidence from you,
- Providing you with legal advice,
- Any significant development of your matter that requires your consent or instructions,
- Updates on your matter on a bi-weekly basis, and
- Other correspondence.
Please note that we will not make any decisions on your behalf without your consent or instructions. Therefore, you are expected to check our correspondence regularly and respond to us at your earliest convenience. Otherwise, it might cause delays.
Language in communication
You may communicate with us in either English or Chinese. If you do not specify, our communication will be in English.
Please note that we do not provide translation services.
Records of communication
We maintain records of all communication between you and us. You have access to those records at any time.