We are a litigation paralegal firm. Almost every client comes to us with issues or disputes. Some of you might have already been frustrated or confused. Our job is to help you determine your solutions and reach your desired goal.
The following tips will help you understand what to expect while working with us.
MEET WITH US VIA CONSULTATION
Our connection with you usually starts with a free telephone consultation or email consultation.
During the free consultation, we will ask who you are, your contact information, and the opposite party’s name.
Once the consultation begins, you may explain to us your facts, issues, and how do you want us to help you. If we decide we need more information from you, we may ask you some questions. You are expected to provide the information that we ask for. At the end of the consultation, we will provide you with the available solutions, our services suitable for you, information about how to retain us, and fees.
Often, we may need additional time to determine your solutions and offer you another free consultation.
IS OUR SERVICE WHAT YOU NEED?
You firstly need to consider whether it is worthwhile to take legal action. To do so, you shall be clear with what your desired goal is. Usually, you will be able to determine this after the free consultation.
If you have determined you need to take legal action, you may want to know whether you would need our services. We have outlined some of the situations that you may benefit from our services:
- You lack the knowledge of the law,
- You are unsure about how to argue your case,
- You are unavailable to participate in a legal proceeding,
- You do not want to take the stress,
- You are uncomfortable with public speaking, or
- You have a language barrier,
WHAT ARE YOUR LEGAL FEES?
Now you have chosen the most suitable service. But before you retain us, you might still want to know how much our service will cost you.
How your legal fees are calculated?
At LegalRoots, there are two applicable fee options:
- A flat rate,
- An hourly rate, and
In general, a flat rate applies to matters that are specific and discontinuous. The following services may be subject to a flat rate:
- Legal consultation,
- Legal correspondence,
- Pleadings and forms for legal proceedings, and
- Commissioning documents,
On the other hand, an hourly rate applies to matters that usually involve continuous representation and legal advice. The following services may be subject to a flat rate:
- Small Claims Court representation,
- Landlord and Tenant Board representation,
- Human Rights Tribunal representation,
- Order enforcement, and
- Legal consultation.
When we determine your legal fees, we consider the following factors:
- the nature of your matter,
- the urgency of your matter, and
- The amount of work that will be involved.
Therefore, the legal fees for different clients vary.
Nonetheless, you may still want to know your exact legal fees before you retain us. For a flat rate matter, you could find the legal fees on our website. However, we will only be able to provide you with an estimate if an hourly rate applies to your matter.
The difference between legal fees and retainers
When you retain us, you are only expected to pay us a retainer. A retainer is a form of deposit. Your retainer will be placed in our trust account and belongs to you until we have completed our services for you.
For a flat rate matter, your retainer is usually equal to the legal fees.
For an hourly rate matter, your retainer is a set amount of money. The legal fees are accumulated over time since we contribute our time to your matter. On the billing date (25th of each month), you will receive an invoice outlining detailed activities and legal fees for the previous month.
Further, if we have incurred certain expenses while working on your matter, you are also responsible for reimbursing them to us. The common reimbursable expenses include:
- Court filing fees,
- Long-distance call,
- Serving fees, and
- Translation fees.
HOW TO RETAIN US
To retain us, there are 3 steps:
- We verify your government-issued ID,
- You sign a retainer agreement with us, and
- You pay the retainer fee.
All 3 steps can be processed online.
Paying retainer fees
You may pay your retainer fees by one of the following options:
- Credit Card,
- Electronic Money Transfer,
- Cheque, or
You may also pay your retainer fees in instalments. Please contact us for more information.
WE COMMENCE WORK FOR YOU
After you have completed the above three steps, we will be commencing our services. You will be receiving instructions and updates from time to time.
Our services may minimize your participation in your matter. However, please keep in mind that:
- You are required to attend certain proceedings. For example, swearing an affidavit or attending the Small Claims Court settlement conference,
- You are expected to provide us with truthful information, evidence, statements, and documentation. This also means you cannot withhold any of the above, and
- You are expected to make most of the decisions regarding your matter.